Terms & Conditions

1. Acceptance of Terms

By accessing and using the ChickyBoi website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

These terms are governed by the laws of Australia and the state of Victoria, and are subject to the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

2. About Us

ChickyBoi is a pop-up food business operating in Melbourne, Australia. We specialise in chicken sandwiches and operate at various locations throughout Melbourne. We do not have a permanent physical location.

3. Pre-Orders

3.1 Pre-Order Process

• Pre-orders are subject to availability and may be limited by quantity or time slots
• All pre-orders must be placed through our website
• You will receive a confirmation email upon successful placement of your pre-order
• Pre-orders are not confirmed until you receive a confirmation email

3.2 Payment

• Payment is collected when you pick up your order at the designated location and time
• We accept cash and card payments at pickup
• Prices are displayed in Australian Dollars (AUD) and include GST where applicable
• Prices are subject to change without notice, but confirmed pre-orders will be honoured at the price shown at the time of order

3.3 Pickup

• You must collect your pre-order at the specified location and time slot
• Please bring your confirmation email (digital or printed) to pickup
• If you are unable to collect your order, please contact us as soon as possible
• Uncollected orders may be forfeited, and we reserve the right to release your time slot to other customers
• Sandwiches are made fresh upon payment. Please allow a short wait to collect your order

4. Cancellations and Refunds

4.1 Cancellation by You

If you need to cancel your pre-order, please contact us as soon as possible. Cancellation requests should be made at least 24 hours before your scheduled pickup time. We will do our best to accommodate cancellation requests, but cannot guarantee refunds for last-minute cancellations.

4.2 Cancellation by Us

We reserve the right to cancel or modify pop-up events or pre-orders due to unforeseen circumstances, including but not limited to weather, venue issues, or other operational challenges. In such cases, we will notify you as soon as possible and will not charge you for cancelled orders.

4.3 Refunds

Under Australian Consumer Law, you are entitled to a refund if:

• We cancel your order
• The product is significantly different from what was described
• The product has a major problem or defect

Refunds will be processed in the same method as payment was made, or as otherwise agreed.

5. Product Information

We make every effort to ensure that product descriptions, images, and information on our website are accurate. However, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free.

Allergen information is provided to the best of our knowledge, but we cannot guarantee that products are free from allergens due to shared preparation areas. If you have severe allergies, please contact us before placing an order.

6. Website Use

6.1 Acceptable Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the website
• Interfere with or disrupt the website or servers
• Use automated systems to access the website without permission
• Impersonate any person or entity

6.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ChickyBoi or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

To the maximum extent permitted by law, ChickyBoi will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to loss of profits, data, or business opportunities.

Our total liability to you for any claims arising from these terms or your use of our services will not exceed the amount you paid for the relevant order.

Nothing in these terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.

8. Indemnity

You agree to indemnify and hold harmless ChickyBoi, its employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website or services, violation of these terms, or infringement of any rights of another party.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

We recommend reviewing these terms periodically to stay informed of any updates.

11. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: Via our Instagram direct message at ChickyBoi
• Location: Melbourne, Australia

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia and the state of Victoria. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.